Orders are processed daily Monday to Friday, and are typically shipped within 24-48 hours. All domestic orders are shipped via Australia Post. For international delivery we use UPS and Australia Post. If you have any tracking-related queries after your order has been dispatched, please contact the courier directly.

Crumpler ships to Australia, North America, New Zealand and Asia. We are not able to ship to any countries in Europe, Africa or South America, as this area is serviced by Crumpler Europe.

International Tax and Duty
All international orders are shipped on a Delivered Duty Paid (DDP) basis. All applicable duties, taxes, and import charges are calculated and collected at checkout to help minimise the risk of additional charges on delivery.

Customs policies and clearance procedures vary by country and may result in delays beyond the estimated delivery timeframes. By placing an international order with Crumpler, you acknowledge that you are responsible for complying with the import requirements of the destination country and that the goods are being imported for personal, non-commercial use unless otherwise stated.

For further information regarding customs policies, import restrictions, or clearance requirements, please contact your local customs office. Crumpler is not responsible for delays caused by customs clearance processes.

Liability
We are not liable for packages lost or damaged in transit with our postage partners. We will do our best to assist you by contacting our couriers to investigate any issues with your delivery. However, we are not liable to refund any lost, damaged or stolen packages.

For further shipping information please visit our FAQ page.