We’re here to help and best of all, it’s completely free. If you haven't yet reviewed our FAQ page, we recommend you do so, you might find your answer there. For all bag repair enquiries, please go to our REPAIRS page.
For all online order enquiries you can chat to our Customer Care team, you can submit a contact form, use the live chat, or call us. If you have a query about something physical store related, you can call our stores directly here.
Customer Care Line Hours:
Mon - Fri, 9am - 5pm AEST
Email & Chat Hours:
Mon - Fri, 9am - 8pm AEST
Saturday, 10:30am - 6:30pm AEST
You can also find us on Instagram, Facebook & Tik Tok.
Please fill out your enquiry in the Customer Care form.
25 – 49 units: 15% off RRP
50 – 149 units: 20% off RRP
150+ units: 25% off RRP
$100 setup fee + $5 – $10 per unit depending on the size and complexity of the graphic.
Please upload a file with a high resolution (minimum 300dpi) in any of the following formats: jpg, svg, eps, pdf.
Keep in mind there's a 2 to 3 weeks production time for embroidery. (Excluding shipping)
Once we receive your submission, we'll confirm the sizing of the logo and get back to you with the next steps.